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PRIVACY POLICY (MotorX Limited)

Last updated: [02 March 2026]

1) Who we are
MotorX Limited (“MotorX”, “we”, “us”, “our”) is the controller of personal data collected through this website and in connection with our vehicle sales, enquiries, and related services.

Contact details:

  • Company: MotorX Limited
  • Address: Units 11 & 12, Ramsey Bakery Business Park, Ramsey, IM8 2LF, Isle of Man
  • Email: hello@motorx.im
  • Phone: 07624 300 809 / 07624 208 080

2) What this policy covers
This policy explains how we collect, use, share, and protect personal data when you:

  • visit motorx.im,
  • enquire about a vehicle or our services (e.g., viewings/test drives/part exchange),
  • contact us by email, phone, web forms, WhatsApp, or social media,
  • ask about or apply for vehicle finance (where available, subject to status).

3) Personal data we collect
Depending on how you interact with us, we may collect:

A. Data you provide to us

  • Identity & contact: name, email address, phone number, postal address
  • Enquiry details: subject, message content, vehicle of interest, preferences, part-exchange details you share
  • Appointment details: viewing/test drive dates and times
  • Communications: emails, messages, call notes, WhatsApp/social media messages
  • Sales/admin data: invoices/receipts, payment status (where applicable), delivery/collection details, warranty-related details
  • Finance application data (if you choose to apply): additional information such as date of birth, address history, employment, income/expenditure, and other information required by lenders/brokers and credit checks (typically collected via a finance partner’s process/forms)

B. Data we collect automatically (website usage)

  • Device and usage data: IP address, browser type, device identifiers, pages viewed, referral URLs, date/time, and similar log data
  • Cookies and similar technologies (see section 10)

C. Data from third parties (where relevant)

  • Finance providers/brokers and credit reference agencies (if you apply for finance)
  • Warranty/insurance providers (if you take optional cover)
  • Service providers that help us run our website and communications

4) How we use your personal data (purposes)
We use your personal data to:

  • respond to enquiries and provide requested information
  • arrange viewings/test drives and manage appointments
  • provide part-exchange valuations (based on information you provide)
  • manage vehicle sales, documentation, and customer service
  • facilitate finance enquiries/applications (where requested)
  • provide warranties and aftersales support (where applicable)
  • improve and secure our website and services
  • comply with legal obligations and handle disputes
  • prevent fraud and protect our business, customers, and website

5) Our lawful bases for processing
We process personal data under the following lawful bases (as applicable):

  • Contract / steps to enter a contract: to respond to your request and progress a vehicle purchase or related service
  • Legitimate interests: to run and improve our business, respond to enquiries, keep our services secure, and prevent fraud (balanced against your rights)
  • Legal obligation: where we must keep records or respond to lawful requests
  • Consent: for certain marketing communications and non-essential cookies (you can withdraw consent at any time)

6) Marketing
We may contact you about our vehicles and services:

  • where you’ve asked us to, or
  • where permitted by law (and you can opt out at any time).

You can opt out by using any unsubscribe method provided (where applicable) or by emailing hello@motorx.im.

7) Who we share personal data with
We may share personal data with:

  • Website/IT/hosting and communications providers (to operate motorx.im and handle messages)
  • Finance partners/lenders/brokers and (where required) credit reference agencies, only if you ask about or apply for finance
  • Warranty providers/insurers (if you choose optional cover)
  • Professional advisers (e.g., accountants, legal advisers) as needed
  • Authorities/regulators/law enforcement where required by law
  • Buyers/sellers or relevant parties in the event of a reorganisation, sale, or transfer of business assets (with appropriate safeguards)

We do not sell your personal data.

8) International transfers
Some of our service providers may process data outside the Isle of Man/UK/EEA. Where this occurs, we use appropriate safeguards (for example, adequacy decisions or contractual protections) to protect your data.

9) How long we keep your data (retention)
We keep personal data only as long as necessary for the purposes described above, including legal, accounting, or reporting requirements. Typical retention periods may include:

  • General enquiries: up to 12 months after last contact
  • Sales and transaction records: up to 6 years (or longer if required by law)
  • Finance-related records: as required by the finance provider and applicable legal/regulatory requirements

We may keep data longer where needed to establish, exercise, or defend legal claims.

10) Cookies and similar technologies
We use cookies and similar technologies to:

  • make the site work (essential cookies),
  • remember preferences (functional cookies),
  • understand site usage and improve performance (analytics cookies),
  • support marketing (where used, and where you consent).

You can control cookies through your browser settings and, where implemented, our cookie banner/preferences tool. Blocking some cookies may affect site functionality.

11) Your rights
Subject to applicable law, you have rights including:

  • access to your personal data
  • rectification of inaccurate data
  • erasure (in certain circumstances)
  • restriction of processing (in certain circumstances)
  • data portability (in certain circumstances)
  • objection to processing based on legitimate interests or direct marketing
  • withdraw consent (where processing is based on consent)

To exercise your rights, contact us at hello@motorx.im. We may need to verify your identity before responding.

12) Complaints
If you have a concern, please contact us first and we will try to resolve it. You also have the right to lodge a complaint with the Isle of Man Information Commissioner.

13) Security
We use appropriate technical and organisational measures to protect personal data. However, no online service can be guaranteed 100% secure. Please take care when sending information to us.

14) Children
Our services are not directed to children. Please do not provide personal data if you are under [16].

15) Links to third-party sites
Our website may include links to third-party websites or services (e.g., social media, WhatsApp, finance providers). Their privacy practices are governed by their own policies, and we are not responsible for them.

16) Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed.